As an insurance provider and a publicly traded company, Unum is subject to national and state regulatory oversight in the U.S. and U.K. We have built a strong internal program designed to ensure that we are in compliance with these laws and regulations, and that we put our customers first.

In the U.S., insurance providers are primarily regulated by each state, creating a patchwork of rules and guidelines directing our operations. We work to comply with these insurance laws and regulations by:

• Meeting with regulatory agencies on an ongoing basis and promptly responding to any requests for information.
• Reviewing all product information that we provide to our customers to ensure that they adhere to fair market practices and accurately represent what we offer.
• Performing regular internal and independent reviews of various business activities and processes, including how we review claims submitted by policyholders.
• Continuously evaluating the effectiveness of our compliance programs.

We also work with industry trade groups to develop standards for regulation of the insurance industry – a move we believe will streamline the regulatory process and make it easier for customers to find the benefit plans that best meet their needs.

In the U.K., we make sure our products and the information that goes with them are designed and written to meet customer needs – because it’s the right thing to do. This is consistent with the Financial Services Authority’s Treating Customers Fairly initiative, which requires companies to adopt policies and practices that clearly outline product offerings and benefits for customers.